Using all capital letters is considered shouting! SHOUTING! Therefore, try not to use all capitals when you write because you are considered as being impolite or rude. Check spelling, grammar, and punctuation. Avoid sarcasm because it may be taken to mean something different and come back to haunt you.
Check out this Netiquette Quiz!For additional information:
http://www.learnthenet.com/English/html/09netiqt.htm
http://oregonstate.edu/~healeyd/pci/netiquette.html
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